Can I bring additional guests, children or pets?

Unfortunately Pavilions at Lenswood does not cater or accommodate room or bedding for additional guests or children. The pavilions are designed primarily for couples. Assisted living, care and guide dog animals are the exception and we ask that you contact us to arrange prior to booking.

What should I bring?

Pavilions at Lenswood accommodation consists of 6 self-contained pavilions that provide guests with all the necessary amenities you would expect from a boutique accommodation establishment, with some extras. These extras include free water and juice in the mini bar, welcome pack* for your first night’s stay and a light seasonal breakfast option. See “Is breakfast supplied?” and “Do the food inclusions cater for Vegans?” in this section.

*Welcome Pack only available for direct bookings, not available to Third Party Bookings.

** Some Gluten Free products available on request.

We advise, our self-contained accommodation venue does not offer concierge services. However, located within 5-10 minutes drive of the pavilions are the local shopping precincts of Lobethal and Woodside with supermarkets, bakery, cafes and hotels that cater to local residents and visitors of the surrounding townships.

Please keep this in mind when you plan your stay as you may wish to bring specific food or other items that will not be available in the region or supplied by our self-contained services.

What if I run out of something?

Pavilions at Lenswood are self-contained pavilions. By definition this means that during your stay you are ‘not requiring external or additional support’. Amenities and items are provided in line with the length of your stay. We do listen to what our guests would like us to provide, and we offer more than adequate items for a luxury stay. Please understand that if for example you burn the open fire for the duration of the entire day and run out of firewood, or you drink all of the milk provided and you require further supplies, purchase of replenishing these items is your responsibility.

How do I hire the E-Bikes?

If you want to explore more of what the beautiful Adelaide Hills has to offer, why not hop on an E-Bike. We have 2 to hire exclusively for guests. Bookings can be made through our website or guests services tablet and the E-Bike shed is located near the main driveway between the Kyūi and Mysa Pavilions. Please refer to your in house map for location.

Is there a minimum night stay?

There is a 2 night minimum stay for Friday and Saturday nights only. All other nights can be booked as 1 night stays, however we recommend 2 nights + to be able to truly enjoy the comfort, relaxation and luxury the Pavilions at Lenswood offer.

Why does my booking status say it’s ‘Unconfirmed’?

Our booking system employs the “unconfirmed” label until the final deposit has been paid, which is automatically retrieved from the card on file 30 days prior to your arrival date. Even though the booking may say ‘Unconfirmed’ please be rest assured your booking is secure in our system.

When is check-in and check-out time?

For all Pavilions, check-in is 3pm and check-out is 10.00am. Entry is via secured key drop box or key pad lock (depending on which pavilion you have booked). A code will be emailed to you prior to your arrival.

Can I check-in early?

We offer the flexibility of an early check-in starting from 1pm or a late check-out until 12pm for an additional $150. Whether you’re looking to savour a few extra hours of relaxation or need more time to prepare for your departure, our accommodation option ensures your comfort and convenience. Enjoy a little extra time in your home away from home.

You can purchase this during the checkout process when booking your stay, or you can get in touch with us at reception@pavilionsatlenswood.com.au to make arrangements for your booking.

What to expect?

Luxury, tranquillity and an all inclusive and relaxing experience. Of course how much activity you wish to undertake is up to you. The area has amazing vineyards, restaurants, galleries, hiking trails and so much more, however, if you just want to chill and do nothing, Pavilions at Lenswood is perfect for that.

What do I need?

Just your personal belongings and any preferred dietary requirements. Pavilions at Lenswood supplies all bedding, toiletries, complimentary mini bar, continental breakfast (for the first morning of your stay) and basic amenities.

What services do you offer?

We offer a range of in-house services that can be organised for you. These include massages, catering and picnic hampers. The pavilions provide free WiFi for guests.

What if I lose my key or lock myself out?

Not a problem, please contact our reception and we will be able to assist.

How do I get there?

Pavilions at Lenswood is located 30 minutes from the Adelaide CBD and is best accessed via Magill and Norton Summit Roads if coming from Adelaide. If you are driving in from Melbourne there are many turn offs from the South Eastern Freeway that you can take. We recommend the Mount Barker or Bridgewater exit; this will lead you on to Swamp Road, which is a main scenic road in the Adelaide Hills.

Is there public transport?

Unfortunately not, part of the charm of staying at the Pavilions is its relatively remoteness. A car is required and we have chauffeur partners should you require. Uber and Taxis are available, the fare will vary depending on distance travelled, however from the Adelaide CBD, A fare of approx. $70 -$80 one way should be expected.

Is breakfast supplied?

A light continental breakfast is supplied for the first morning of your stay, this consists of tea, Nespresso Coffee Pods, small milk, bread, spreads, a selection of either muesli, Weetbix or oats, fruit, 2 eggs and yoghurt. Please note, we do not supply enough of each item for 2 people to enjoy each, it is supplied as a selection as we understand people have different tastes.

Do the food inclusions cater for Vegans?

Your Pavilions at Lenswood welcome pack is seasonally based and is subject to change. Whilst most of the food is vegan friendly, if you have significant food preferences, may we suggest that you bring these with you.

Special Dietary Requirements

Whilst we endeavour to accomodate our guests’ dietary requirements where possible, if you do require particular items may we suggest that you bring these along with you.

Is firewood supplied?

Guests are provided with ample firewood for their stay. However, if you do run out or would like more we have a woodshed onsite. Guests can take additional wood from there or can call our friendly staff for assistance. Our Kyui*, Mysa and Fika Pavilions all have gas fireplaces and do not require firewood. Kyui also features an outside woodfire place that can be used outside of the fire season (Nov 1 – April 30) or total fire ban days.

Does the accommodation contain a freezer?

Only our Fika Pavilion contains a full sized fridge with freezer. Whilst the accommodation is described as self contained, the galley kitchen and nature of short term stays for our other 5 pavilions do not lend itself to freezer requirements. We do however provide ice machines in all pavilions for your convenience.

Are the rooms cleaned during your stay?

Pavilions at Lenswood are self-contained pavilions. We do not offer a turn down service nor are they cleaned every night during your stay. However for bookings of 4 or more consecutive nights in the same pavilion, we do offer a mid-stay clean and change of towels to freshen up your stay.

Dinner under the stars?

We have several different dining options available to spoil your special someone. Please contact our guests services manager to find out more or visit https://pavilionsatlenswood.com.au/dinner-under-the-stars/

May I feed the animals?

Feeding our resident animals is reserved exclusively for staying guests with the feed provided in your pavilion at time of check in. We do ask guests not to feed them additional food, as there are several plants, fruit and vegetables that are very harmful and poisonous, which may result in severe illness or death. Whilst the animals are accessible to guests, they are subject to paddock rotation to suit the animals needs and we can not guarantee you will be able to feed them all during your stay.

Can I use the outdoor swing or cargo net if not outside my pavilion?

The outdoor swing and cargo net are for the exclusive guests staying in those respective pavilions only.

Do all pavilions have outdoor dining tables and cooking facilities?

No, as each pavilion is designed, styled and sized differently, not all pavilions have outdoor dinning options available. If this is imperative for your stay, please ensure that you select a pavilion with this inclusion.

Can I use the row boat?

The row boat can be booked by special request, please contact our guests services manager to find out more.

Can I use the outdoor bath?

The outdoor bath is reserved solely for those guests staying in the Fika Pavilion.

Can I split my 2 night weekend stay?

Unfortunately there is a minimum 2 night stay when including a Saturday night in your booking. These 2 nights must be consecutive and can not be split over separate weekends.

Can I have more than 2 guests in a pavilion?

Pavilions at Lenswood offers a private retreat exclusively for only 2 guests per pavilion, with our Fika Pavilion being the only pavilion catered to more than 2 guests. The accommodation is designed to be a couples adult only retreat and offer relaxation and seclusion from other guests during your stay, as such children are also not permitted to stay. If Children are located on the property during your stay, management reserves the right to ask you to leave with the night/s accommodation forfeited with no refund.

Can I walk around the property?

We encourage guests to use the beautiful landscaped grounds when staying, we do ask that that are mindful of other guests privacy and do obey the private property signs where displayed. We also recommend caution as Pavilions at Lenswood is also a working property with general farm hazards, such as barbed wire, electric fences and heavy machinery being operated.

Why is there an additional $100 owing or deducted from my stay?

Pavilions at Lenswood requires a $100 security bond as part of your stay, this is refunded upon departure pending no damage or theft. This is refunded automatically back to the credit card via our payment gateway and can take between 3-7 business days to process the return. Additional funds may be debited to the credit card on file if additional room charges or damage is incurred.

*Please note bookings from 8th November 2022, will no longer incur a $100 security bond processing amount. However any damages incurred during your stay will be charged against the credit card held on file.