Cancellation policy

Cancellation policy

  • Due to current circumstances we understand that situations for guests can change rapidly, therefore we have updated our booking cancellation terms and conditions.

  • All cancellations must be in writing.

    • Cancellation notifications of more than 30 days prior to arrival date will incur a $50 cancellation fee plus 1.8% credit card surcharge deducted from your paid deposit with the balance refunded.
    • Cancellation notifications…
    • 14 to 30 days
      Will incur a non-refundable $100 fee deducted from your amount paid with the remainder credited.+
    • 8 to 13 days
      Will incur a non-refundable $250 fee for the first night and a 50% deduction for each additional night, with the balance refunded or credited.+
    • 7 days or less
      No refunds or credits will be issued
  • We strongly recommend you take out travel insurance to provide protection against loss due to cancellation
  • Once bookings are cancelled, these dates will be open as available bookings and may no longer be available if you change your mind.
  • Gift Vouchers are valid for 3 years from date of purchase, are transferrable but not refundable for cash.

Transferring Between Pavilions: If transferring between pavilions after initial booking, a $50 admin fee plus any difference in the nightly rate will apply.

Best Flexible Rates: Changes and cancellations are permitted up until 3pm accommodation local time outside 72 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full.

Non-Refundable Rates: In order to offer you this special price please be aware that no changes or cancellations are possible, even under Covid-19 conditions and cancellation

Damages and additional cleaning fees

The credit card held against your booking may be charged for damages and any additional cleaning fees that may occur as a result of your stay.

Additional cleaning fees may be applicable if the accommodation is not left in what is considered a ‘reasonable’ condition. This applies to damages, breakage and excessively soiled linen. We understand accidents happen, however we ask all guests to please consider and respect the facilities and enable those guests who are due to stay after you the ability to enjoy and experience the same quality of stay we hope to provide every guest.

*Please note bookings from 8th November 2022, will no longer incur a $100 security bond processing amount. However any damages incurred during your stay will be charged against the credit card held on file.

In the event of a State enforced lock down

Accommodation facilities are able to remain open during lockdowns, however we understand that guests may not or will not be allowed to travel to visit and stay. Therefore in the event of a State enforced lockdown all guests affected will receive a credit for the full stay of their booking with no administration fees deducted, along with holding the booked price for a period of 12 months.

*Cancellation policy is subject to change without notice, we advise you check regularly for updates. However rest assured Pavilions at Lenswood are committed to working with all guests so you can enjoy your stay.