Check-in time is 3:00pm on the day of your booking, with check-out 10am on the day of your departure. Due to the time required to clean and re-stock the pavilions, check in and check out times must be adhered to.
Pavilions at Lenswood are self-contained pavilions. We do not offer a turn down service nor are they cleaned every night during your stay.
A minimum 3-night stay is required for long weekends.
A minimum 2-night stay is required for all bookings with either a check-in or check-out on the 25th December.
A minimum 3-night stay is required for all bookings made during Easter at the weekend rate.
Sorry, no smoking inside the pavilions. Additional cleaning fees of $250.00 will apply if guests have smoked inside. Guests are welcome to smoke outside, however, due to bushfire risks, we ask all guests to dispose of cigarette butts in the rubbish bins provided and to not litter on the grounds.
We do not cater for little ones unfortunately. Pavilions at Lenswood offers an Adults Only experience focused on a relaxation getaway with a maximum of 2 adults per pavilion.
Pavilions at Lenswood does not allow pets. There are several cat and dog boarding facilities nearby should you need to board your pets.
The accommodation is strictly for a maximum of 2 people per pavilion. For a wedding or special function of up to 4 guests, we recommend you book both pavilions at the same time. Unfortunately, as part of our development application no more than 2 people can be accommodated per pavilion at the same time, there is no rollout or sofa bed option. An additional charge of $250 will apply if additional guests have stayed.
Pavilions at Lenswood is the perfect spot for bridal parties, parents of the bride or groom and general guests. We have partnered with many wineries and function centres within the Adelaide Hills area to provide the best possible guest experience.
Want to treat that special person in your life? Pavilions at Lenswood are perfect for the weekend getaway or romantic special occasion. We have several packages available here to make your stay unforgettable and we can customise a package by request. Simply contact us at firstname.lastname@example.org
Due to current circumstances we understand that situations for guests can change rapidly, therefore we have updated our booking cancellation terms and conditions. All cancellations must be in writing.
Transferring Between Pavilions: If transferring between pavilions after initial booking, a $50 admin fee plus any difference in the nightly rate will apply.
Best Flexible Rates: Changes and cancellations are permitted up until 3pm accommodation local time outside 72 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full.
Non-Refundable Rates: In order to offer you this special price please be aware that no changes or cancellations are possible, even under Covid-19 conditions and cancellation
A $100 security bond will be deducted from the supplied credit card at time of booking which will be refunded after your stay. This security bond and credit card help against your booking may however be charged for damage and any additional cleaning fees that may occur as a result of your stay.
Additional cleaning fees may be applicable if the accommodation is not left in what is considered a ‘reasonable’ condition. This applies to damages, breakage and excessively soiled linen. We understand accidents happen, however we ask all guests to please consider and respect the facilities and enable those guests who are due to stay after you the ability to enjoy and experience the same quality of stay we hope to provide every guest.
Accommodation facilities are able to remain open during lockdowns, however we understand that guests may not or will not be allowed to travel to visit and stay. Therefore in the event of a state enforce lockdown all guests affected will receive a credit for the full stay of their booking with no administration fees deducted, along with holding the booked price for a period of 12 months. All other booking and cancellations conditions apply.
*Cancellation policy is subject to change without notice, we advise you check regularly for updates. However rest assured Pavilions at Lenswood are committed to working with all guests so you can enjoy your stay.
Pavilions at Lenswood is not responsible for any loss or damage to personal affects incurred during your stay. Whilst every endeavour is undertaken to ensure the accommodation is maintained to the highest standards for your enjoyment and safety, the use or the misuse of items during your stay, is the responsibility of the guests. For example, if you use the iron and it marks or damages your clothing, this is not the responsibility of Pavilions at Lenswood to replace the item.
By ticking the terms and conditions box at time of booking you accept you have read, understood and agreed to our terms and conditions of stay.
Bookings are considered tentative until paid in full, bookings are required to be paid in full 30 days prior to arrival. Bookings not paid in full 21 days prior to arrival will be cancelled. Exceptions apply to bookings made inside these payment windows. Cancellation policy applies to bookings that are cancelled due to incomplete payments.
Product and services subject to seasonable availability. Post Covid-19 conditions may still have an impact on supply.