About the accommodation

Check-in and check-out time

Check-in time is 3:00pm on the day of your booking, and as we know you won’t want to leave, Pavilions at Lenswood offer a generous late check-out time of 11:00am on the day of departure.

Cleaning

Pavilions at Lenswood are self-contained pavilions. We do not offer a turn down service nor are they cleaned every night during your stay.

Booking conditions

No Smoking

Sorry, no smoking inside the pavilions. Additional cleaning fees of $250.00 will apply if guests have smoked inside. Guests are welcome to smoke outside, however, due to bushfire risks, we ask all guests to dispose of cigarette butts in the rubbish bins provided and to not litter on the grounds.

Children

We do not cater for little ones unfortunately. Pavilions at Lenswood offers an Adults Only experience focused on a relaxation getaway with a maximum of 2 adults per pavilion.

Pets

Pavilions at Lenswood does not allow pets. There are several cat and dog boarding facilities nearby should you need to board your pets.

Groups

The accommodation is strictly for a maximum of 2 people per pavilion. For a wedding or special function of up to 4 guests, we recommend you book both pavilions at the same time. Unfortunately, as part of our development application no more than 2 people can be accommodated per pavilion at the same time, there is no rollout or sofa bed option. An additional charge of $250 will apply if additional guests have stayed.

Weddings

Pavilions at Lenswood is the perfect spot for bridal parties, parents of the bride or groom and general guests. We have partnered with many wineries and function centres within the Adelaide Hills area to provide the best possible guest experience.

Cancellation policy

• Due to current circumstances we understand that situations for guests can change rapidly, therefore we have updated our booking cancellation terms and conditions. All cancellations must be in writing.

  • Cancellation notifications of more than 30 days prior to arrival date for…
    • A one night stay will incur a $10 processing fee deducted from your paid deposit with the balance refunded.
    • 2 or more nights stay will incur a 2% processing fee deducted from your paid deposit with the balance refunded. 
    • Alternatively, bookings can be moved to another available date.
  • Cancellation notifications of 14 to 30 days,
    • Option 1: funds can be applied against a future booking within a 12-month period from the date of the original booking.
    • Option 2: will incur a non-refundable $100 administration fee deducted from your amount paid, with the balance refunded or credited.
  • Cancellation notifications between 8 and 13 days prior to your arrival date will incur a non-refundable $100 fee deducted from your amount paid with the remainder credited.
  • Cancellation notifications between 7 and 2 days prior to your arrival date will incur a non-refundable $250 fee deducted from your amount paid for the first night and a 50% deduction for each additional night, with the balance refunded or credited.⁺
  • Cancellation notifications 48 hours or less prior to your arrival date, will incur a 100% administration fee deducted from the balance paid.⁺
• We strongly recommend you take out travel insurance to provide protection against loss due to cancellation, illness, injury, death, loss of luggage, inability to travel due to a CFS catastrophic fire rating warning.
• Once bookings are cancelled, these dates will be open as available bookings and may no longer be available if you change your mind.
• Gift Vouchers are valid for 3 years from date of purchase, are transferrable but not refundable for cash.

⁺Covid-19

A) If you and or your partner have tested positive, are suffering from symptoms or are required to isolate due to being a close contact, please notify us and provide evidence (e.g. a medical certificate) at least 24 hours prior to your stay to receive a credit for the full amount of your stay.

B) You are prevented from travelling due to State, Territory or Commonwealth government travel restrictions and you advise us that you are unable to travel at least seven (7) days before the date of your stay (or such shorter period where such restrictions are imposed in a shorter timeframe) to receive a credit for the full amount of your stay.

Should the reservation be cancelled within that 24 hour window, a 100% cancellation fee will apply.

Best Flexible Rates: Changes and cancellations are permitted up until 3pm accommodation local time outside 72 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full. 

Non-Refundable Rates: In order to offer you this special price please be aware that no changes or cancellations are possible, even under Covid-19 conditions and cancellation

Damages and additional cleaning fees

A $100 security bond will be deducted from the supplied credit card at time of booking which will be refunded after your stay. This security bond and credit card help against your booking may however be charged for damage and any additional cleaning fees that may occur as a result of your stay.

Additional cleaning fees may be applicable if the accommodation is not left in what is considered a ‘reasonable’ condition. This applies to damages, breakage and excessively soiled linen. We understand accidents happen, however we ask all guests to please consider and respect the facilities and enable those guests who are due to stay after you the ability to enjoy and experience the same quality of stay we hope to provide every guest.

In the event of a state enforced lock down

Accommodation facilities are able to remain open during lockdowns, however we understand that guests may not or will not be allowed to travel to visit and stay. Therefore in the event of a state enforce lockdown all guests affected will receive a credit for the full stay of their booking with no administration fees deducted, along with holding the booked price for a period of 12 months. All other booking and cancellations conditions apply.

*Cancellation policy is subject to change without notice, we advise you check regularly for updates. However rest assured Pavilions at Lenswood are committed to working with all guests so you can enjoy your stay.

Booking confirmations

Bookings are considered tentative until paid in full, bookings are required to be paid in full 30 days prior to arrival. Bookings not paid in full 21 days prior to arrival will be cancelled. Exceptions apply to bookings made inside these payment windows. Cancellation policy applies to bookings that are cancelled due to incomplete payments.

Product and services availability

Product and services subject to seasonable availability. Post Covid-19 conditions may still have an impact on supply.