About the accommodation

Check-in and check-out time

Check-in time is 3:00pm on the day of your booking, and as we know you won’t want to leave, Pavilions at Lenswood offer a generous late check-out time of 12:00pm on the day of departure. As of January 1st 2021 our check-out time will change to 11:00am.

Cleaning

Pavilions at Lenswood are self-contained pavilions. We do not offer a turn down service nor are they cleaned every night during your stay.

Booking conditions

No Smoking

Sorry, no smoking inside the pavilions. Additional cleaning fees of $250.00 will apply if guests have smoked inside. Guests are welcome to smoke outside, however, due to bushfire risks, we ask all guests to dispose of cigarette butts in the rubbish bins provided and to not litter on the grounds.

Children

We do not cater for little ones unfortunately. Pavilions at Lenswood offers an Adults Only experience focused on a relaxation getaway with a maximum of 2 adults per pavilion.

Pets

Pavilions at Lenswood does not allow pets. There are several cat and dog boarding facilities nearby should you need to board your pets.

Groups

The accommodation is strictly for a maximum of 2 people per pavilion. For a wedding or special function of up to 4 guests, we recommend you book both pavilions at the same time. Unfortunately, as part of our development application no more than 2 people can be accommodated per pavilion at the same time, there is no rollout or sofa bed option. An additional charge of $250 will apply if additional guests have stayed.

Weddings

Pavilions at Lenswood is the perfect spot for bridal parties, parents of the bride or groom and general guests. We have partnered with many wineries and function centres within the Adelaide Hills area to provide the best possible guest experience.

Cancellation policy

• Due to current circumstances we understand that situations for quests can change rapidly, therefore we have updated our booking cancellation terms and conditions. All cancellations must be in writing.

  • Cancellation notifications of more than 30 days prior to arrival date will incur a $10.00 processing fee deducted from your paid deposit with the balance refunded. Alternatively, bookings can be moved to another available date.
  • Cancellation notifications of 30 days or less,
    • Option 1: funds can be applied against a future booking within a 12-month period from the date of the original booking.
    • Option 2: will incur a non-refundable $100 administration fee deducted from your amount paid, with the balance refunded.
  • Cancellation notifications between 7 and 2 days prior to your arrival date will incur a non-refundable $250 fee deducted from your amount paid, with the balance refunded.
  • Cancellation notifications 48 hours or less prior to your arrival date, will incur a 50% administration fee deducted from the balance paid, the balance will then remain as a credit to be used for future stays.
• We strongly recommend you take out travel insurance to provide protection against loss due to cancellation, illness, injury, death, loss of luggage, inability to travel due to a CFS catastrophic fire rating warning.
• Once bookings are cancelled, these dates will be open as available bookings and may no longer be available if you change your mind.
• Gift Vouchers are valid for 3 years from date of purchase, are transferrable but not refundable for cash.

Booking confirmations

Bookings are considered tentative until paid in full, bookings are required to be paid in full 30 days prior to arrival. Bookings not paid in full 21 days prior to arrival will be cancelled. Exceptions apply to bookings made inside these payment windows. Cancellation policy applies to bookings that are cancelled due to incomplete payments.

Product and services availability

Product and services subject to seasonable availability. Post Covid-19 conditions may still have an impact on supply.