Due to current circumstances we understand that situations for guests can change rapidly, therefore we have updated our booking cancellation terms and conditions.
All cancellations must be in writing.
A $100 security bond will be deducted from the supplied credit card at time of booking which will be refunded after your stay. This security bond and credit card held against your booking may however be charged for damage and any additional cleaning fees that may occur as a result of your stay.
Additional cleaning fees may be applicable if the accommodation is not left in what is considered a ‘reasonable’ condition. This applies to damages, breakage and excessively soiled linen. We understand accidents happen, however we ask all guests to please consider and respect the facilities and enable those guests who are due to stay after you the ability to enjoy and experience the same quality of stay we hope to provide every guest.
Accommodation facilities are able to remain open during lockdowns, however we understand that guests may not or will not be allowed to travel to visit and stay. Therefore in the event of a State enforced lockdown all guests affected will receive a credit for the full stay of their booking with no administration fees deducted, along with holding the booked price for a period of 12 months.
*Cancellation policy is subject to change without notice, we advise you check regularly for updates. However rest assured Pavilions at Lenswood are committed to working with all guests so you can enjoy your stay.