Should you require emergency after hours assistance, please contact 0468 586 511 and follow the prompts.
Only calls to assist with the failure of essential services and equipment will be attended to after hours.
Less serious matters such as non-essential equipment failures should be reported to our guest services team during business hours.
If a representative is required to attend a property after hours, a minimum call out fee of $75 will apply unless it is a property matter that requires urgent attention.

While you have booked a self-contained property and every effort has been made to reduce the need for assistance, it is possible for us to provide general maintenance/support during business hours 9am-5pm.
To arrange, please call our office on 0466 479 407
Please note that we are unable to assist you with maintenance issues after hours.

Please ensure that all lights, heating and cooling is turned off and the property is securely locked on your departure.
Don’t forget to do a quick check before leaving to ensure you haven’t forgotten any personal belongings.

Should the power go out or an appliance shuts down, please first refer to the sub meter board on site “located within your pavilion”. If all fuses are in the ON position, please call our after hours emergency number on 0468 586 511 or SA Power Networks (SAPN) 13 12 61 or https://www.sapowernetworks.com.au/outages/ to ascertain if your property is affected by a local outage (Lenswood Postcode 5240). If no outages are recorded for this area and your property is still without power, please call our office during business hours for assistance.

Please call us immediately to advise if you have extra guests staying with you at your accommodation. Additional guests constitute a change to your booking and fees may apply.
Pets are not allowed in any of the pavilions. Additional cleaning fees will apply if pets are found to have stayed at the property.

If your property has a wood fire, for your enjoyment you are provided with four to six pieces of wood per night. This is for ambience only and is not intended as being the primary source of heating. If you would like more wood, you can purchase some from local service stations, supermarkets and farm gates in the area.
For safety reasons please do not empty the wood fire of ashes, as this may pose a fire risk. Our carers will do this for you upon departure.

To avoid additional cleaning fees, we ask you to please leave your property in a neat and tidy condition. This includes the washing of dishes and putting them away, and returning any moved furniture to its original position.
Please also remember that all pavilions are non-smoking. Failure to comply will result in a minimum $200 additional cleaning fee.

Please advise our office immediately upon arrival if you notice any damage or breakages at your property. We also understand that accidents do happen, so please notify us of any breakages or damage during your stay.

Complimentary provisions vary from pavilion to pavilion and length of stay and date of stay and are provided for your enjoyment.

When heading out for the day, please help to reduce your carbon footprint by turning off heating/cooling, lights etc. You will find heat lamps, air conditioning and gas fire places in pavilions will also be set on a timer to ensure they are not left on all day or night to assist with this.
Keep in mind that our pavilions also rely on tank water when necessary, so take care to minimise water usage wherever possible.